Answered By : Mystique Scoring Points: 115 Rank: Advanced19/Feb/2020
@Jabulani Hey Jabulani, were you using a local account or Microsoft account? if you were using a local account and you didn't back up the password files in a USB drive, and you are locked out, seriously it'll be an issue to login without resetting windows, so here if you don't want to lose your files I suggest you remove the hard drive and insert it to another computer and copy files then run windows afresh. But if you were signed in using a Microsoft account just connect your laptop to the internet and retry logging, if password still denying access then login to https://live.com/account and reset your password there. and before you do so make sure all information you gave Microsoft on the day of registering the account you still have access to them, like email and mobile number so you can confirm OTP (one time pin) to proceed.